How to Send a Secure Message to Your Provider

The Got Lucky Labs patient portal, powered by Tebra, makes it simple to stay in touch with your provider through a secure messaging platform. This keeps your health information private while making communication quick and easy.

Patient Portal Link

Step 1: Log In

Go to the patient portal and sign in using the email and password you created during registration.

Step 2: Open the Messaging Tab

From your dashboard, select “Messages”. This will take you to your secure inbox.

Step 3: Start a New Message

Click “New Message” to begin. Choose your provider from the dropdown menu, then type your message in the text box.

Step 4: Send and Receive Replies

After sending, your provider will receive the message securely within Tebra. You’ll be notified when a reply is available, and you can log back in anytime to view the conversation.

Why Use Secure Messaging?

  • Protects your health information (HIPAA compliant)
  • Direct line to your provider without phone tag
  • Keeps all communication in one safe place
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